To introduce the special issue focusing on the QUIS 9 symposium.
A brief perspective of the best papers presented at the Quality in Services (QUIS9) symposium held at Karlstad university, Sweden in June 2004.
Outlines some of the highlights surrounding the conference.
Provides a brief report of the context of the conference.
Gustafsson, A. (2005), "QUIS 9 symposium – service excellence in management", International Journal of Service Industry Management, Vol. 16 No. 2, pp. 133-134. https://doi.org/10.1108/09564230510592261Download as .RIS
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