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Wine Waiter Syndrome

John L. Deffenbaugh (Director of Frontline Management Consultants and works extensively with chief executives and executive teams to develop and deliver strategic objectives.)

Health Manpower Management

ISSN: 0955-2065

Article publication date: 1 December 1994


Based on the premiss that the extent of change taking place in health care presents a continuous stream of new ideas, concepts and management tools of which managers and staff must be aware and which they must possibly adopt. Draws an analogy with the difficulty of ordering wine, in that the wine waiter, who is the expert, could make it easier for customers to identify and choose their requirements. Offers a number of tips, including the development of staff and the retention of expertise in‐house, to help make effective use of the experts who can beneficially assist NHS managers.



Deffenbaugh, J.L. (1994), "Wine Waiter Syndrome", Health Manpower Management, Vol. 20 No. 5, pp. 34-35.




Copyright © 1994, MCB UP Limited