Total quality management in India – perspective and analysis
Abstract
Total quality management (TQM) has spread its wings in every sphere of the global corporate world and Indian companies are no exception. In this paper, first the growth and spread of TQM in India is traced from its initiation to current status. Further, the paper has tried to identify the causes for poor quality of products and service, and the gaps that exist between the expectations and the outcome after adopting the TQM practices. Later a critical view of the quality scene in India is presented, and finally, based on these observations suitable guidelines and recommendations are made to bridge this gap. It is concluded that there is still a long way to go for Indian companies to receive the stamp of acceptance for their products at international level.
Keywords
Citation
Jagadeesh, R. (1999), "Total quality management in India – perspective and analysis", The TQM Magazine, Vol. 11 No. 5, pp. 321-327. https://doi.org/10.1108/09544789910282381
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited