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Supplying the customer

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1991

Abstract

Suggests the pace of change in information technology is such that the needs of the customer are rarely uppermost when system decisions are taken. Highlights the benefits of applying quality methods to software system analysis and design. Stresses the need for a suitable TQM model for IT, the importance of obtaining commitment from senior management and examines how to obtain a quality service from IT, quoting examples from IT managers to illustrate the problems.

Keywords

Citation

Tarlton, D. (1991), "Supplying the customer", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/09544789110032188

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited