Supplying the customer

Abstract

Suggests the pace of change in information technology is such that the needs of the customer are rarely uppermost when system decisions are taken. Highlights the benefits of applying quality methods to software system analysis and design. Stresses the need for a suitable TQM model for IT, the importance of obtaining commitment from senior management and examines how to obtain a quality service from IT, quoting examples from IT managers to illustrate the problems.

Citation

Tarlton, D. (1991), "Supplying the customer", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/09544789110032188