An evolution of excellence: some main trends

Abstract

Peters and Waterman brought the concept of excellence into the conscious practice of organizations during the early 1980s. Theory has timidly followed afterwards. However, the concept existed before and it is broadly used nowadays. This article attempts to synthesize the evolution of excellence, especially in the last 20 years, during which time some legitimate counter developments have shown important limits for these “excellence stages”. Those counter developments tend to be enlightening but have often brought about confusion. Where could excellence be tomorrow and what should organizations do about it? Concludes from this analysis that: deep conceptual work is necessary; the importance of implementation is often mentioned in the literature but not addressed in detail; the idea of sustainability may need further development, especially concerning a clear separation between the socio‐ecological and the competitive advantage perspectives; the different excellence approaches have not looked deeply into the differences between large and small enterprises, public and private sectors, and the organization itself and its components.

Citation

Hermel, P. and Ramis‐Pujol, J. (2003), "An evolution of excellence: some main trends", The TQM Magazine, Vol. 15 No. 4, pp. 230-243. https://doi.org/10.1108/09544780310486146