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Expectations regarding the Controllability of Outcomes in Organisations: Implications for Management and Organisation Development

John Hayes (University of Leeds, UK)

Journal of Organizational Change Management

ISSN: 0953-4814

Article publication date: 1 February 1991

Abstract

The theory of learned helplessness is presented as a framework for diagnosing problems and planning remedial action in organisations. The elements of a successful change strategy are discussed and attention is focused on interventions designed to disconfirm expectations of non‐contingency between response and outcome.

Keywords

Citation

Hayes, J. (1991), "Expectations regarding the Controllability of Outcomes in Organisations: Implications for Management and Organisation Development", Journal of Organizational Change Management, Vol. 4 No. 2, pp. 48-63. https://doi.org/10.1108/09534819110007282

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited