Expectations regarding the Controllability of Outcomes in Organisations: Implications for Management and Organisation Development
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 1 February 1991
Abstract
The theory of learned helplessness is presented as a framework for diagnosing problems and planning remedial action in organisations. The elements of a successful change strategy are discussed and attention is focused on interventions designed to disconfirm expectations of non‐contingency between response and outcome.
Keywords
Citation
Hayes, J. (1991), "Expectations regarding the Controllability of Outcomes in Organisations: Implications for Management and Organisation Development", Journal of Organizational Change Management, Vol. 4 No. 2, pp. 48-63. https://doi.org/10.1108/09534819110007282
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited