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Employees First, Customers Second: Turning Conventional Management Upside Down

Kenneth E. Long (US Army Command and General Staff College, Leavenworth, Kansas, USA)

Journal of Organizational Change Management

ISSN: 0953-4814

Article publication date: 5 July 2011

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Citation

Long, K.E. (2011), "Employees First, Customers Second: Turning Conventional Management Upside Down", Journal of Organizational Change Management, Vol. 24 No. 4, pp. 559-562. https://doi.org/10.1108/09534811111144665

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited