Organizational forgetting and its causes: an empirical research
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 14 October 2009
Abstract
Purpose
The purpose of this paper is to determine the impact of organizational forgetting on knowledge‐intensive firms and the circumstances in which the loss of distinctive knowledge takes place.
Design/methodology/approach
The empirical research in this paper consists of a qualitative proposal based on two case studies in higher education involving situations of organizational forgetting.
Findings
A framework for conceptualizing organizational forgetting. Moreover, the results of the case study analysis include a categorization of organizational forgetting and a set of propositions about their causes.
Originality/value
Scientific research on knowledge management has focused on the processes of knowledge creation, use and transfer, but has devoted little attention to the processes of knowledge degradation and destruction.
Keywords
Citation
Fernandez, V. and Sune, A. (2009), "Organizational forgetting and its causes: an empirical research", Journal of Organizational Change Management, Vol. 22 No. 6, pp. 620-634. https://doi.org/10.1108/09534810910997032
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited