This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out non‐patient contact activities. Evidence is presented and conclusions are drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work.
Boaden, R.J. and Zolkiewski, J.M. (1998), "Process analysis in general practice ‐ a new perspective?", International Journal of Health Care Quality Assurance, Vol. 11 No. 4, pp. 117-122. https://doi.org/10.1108/09526869810216034Download as .RIS
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