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Finding Out What the Customer Wants: Computer‐Assisted Telephone Interviewing (CATI)?

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 March 1992

Abstract

A population survey was carried out to explore whether responses to health and life‐style questions were similar in telephone owners and non‐owners. Concludes that Computer Assisted Telephone Interviewing (CATI) gives an under‐representation of the socio‐economically disadvantaged and is unlikely to be of great benefit where precision is required.

Keywords

Citation

Breen, D., Donnelly, R.D. and Chalmers, J. (1992), "Finding Out What the Customer Wants: Computer‐Assisted Telephone Interviewing (CATI)?", International Journal of Health Care Quality Assurance, Vol. 5 No. 3. https://doi.org/10.1108/09526869210014926

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited