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A critical study of quality parameters in health care establishment: Developing an integrated quality model

Mohammad Azam (Department of Management Studies, Indian Institute of Technology, Roorkee, India)
Zillur Rahman (Department of Management Studies, Indian Institute of Technology, Roorkee, India)
Faisal Talib (Mechanical Engineering Section, University Polytechnic, Aligarh Muslim University, Aligarh, India)
K.J. Singh (Department of Hospital Administration, International Institute of Health Management and Research (IIHMR) Dwarka, New Delhi, India)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 8 June 2012

Abstract

Purpose

The purpose of this article is to identify and critically analyze healthcare establishment (HCE) quality parameters described in the literature. It aims to propose an integrated quality model that includes technical quality and associated supportive quality parameters to achieve optimum patient satisfaction.

Design/methodology/approach

The authors use an extensive in‐depth healthcare quality literature review, discerning gaps via a critical analysis in relation to their overall impact on patient management, while identifying an integrated quality model acceptable to hospital staff.

Findings

The article provides insights into contemporary HCE quality parameters by critically analyzing relevant literature. It also evolves and proposes an integrated HCE‐quality model.

Research limitations/implications

Owing to HCE confidentiality, especially regarding patient data, information cannot be accessed.

Practical implications

The integrated quality model parameters have practical utility for healthcare service managers. However, further studies may be required to refine and integrate newer parameters to ensure continuous quality improvement.

Originality/value

This article adds a new perspective to understanding quality parameters and suggests an integrated quality model that has practical value for maintaining HCE service quality to benefit many stakeholders.

Keywords

Citation

Azam, M., Rahman, Z., Talib, F. and Singh, K.J. (2012), "A critical study of quality parameters in health care establishment: Developing an integrated quality model", International Journal of Health Care Quality Assurance, Vol. 25 No. 5, pp. 387-402. https://doi.org/10.1108/09526861211235892

Publisher

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Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited