A new tool for measurement of process‐based performance of multispecialty tertiary care hospitals

Seetharaman Hariharan (Senior Registrar, School of Clinical Medicine and Research, University of West Indies, Queen Elizabeth Hospital, Bridgetown, Barbados)
Prasanta K. Dey (Senior Lecturer, Aston Business School, Aston University, Birmingham, UK)
Harley S.L. Moseley (Senior Lecturer, School of Clinical Medicine and Research, University of West Indies, Queen Elizabeth Hospital, Bridgetown, Barbados)
Areti Y. Kumar (Associate Lecturer, School of Clinical Medicine and Research, University of West Indies, Queen Elizabeth Hospital, Bridgetown, Barbados)
Jagathi Gora (Research Fellow, School of Clinical Medicine and Research, University of West Indies, Queen Elizabeth Hospital, Bridgetown, Barbados)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 October 2004

Abstract

There is an increasing need of a model for the process‐based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process (AHP) is utilized in this study to evolve such a model. Each step in the model was derived by group‐discussions and brainstorming sessions among experienced clinicians and managers. This tool was applied to two tertiary care teaching hospitals in Barbados and India. The model enabled identification of specific areas where neither hospital performed very well, and helped to suggest recommendations to improve those areas. AHP is recommended as a valuable tool to measure the process‐based performance of multispecialty tertiary care hospitals.

Keywords

Citation

Hariharan, S., Dey, P.K., Moseley, H.S.L., Kumar, A.Y. and Gora, J. (2004), "A new tool for measurement of process‐based performance of multispecialty tertiary care hospitals", International Journal of Health Care Quality Assurance, Vol. 17 No. 6, pp. 302-312. https://doi.org/10.1108/09526860410557552

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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