The Netherlands in the twenty‐first century

C.P.M. Wilderom (Tilburg University, The Netherlands)
F. Joldersma (Tilburg University, The Netherlands)

International Journal of Public Sector Management

ISSN: 0951-3558

Publication date: 1 December 1996


Spending cuts, privatization, decentralization and deregulation are undermining the dominant role of the Dutch Government in private non‐profit organizations. Less governmental interference will force non‐profit management to strike a balance between private management and public management. Argues that private non‐profit managers should adjust their managerial attitudes towards other stakeholders. Managers must first serve their own front‐line officers, and these front‐line officers, in turn, must communicate more interactively with their clients about the process of service delivery. However, this process should not be dictated by the client, but by the community of all relevant external and internal stakeholders. In interactions with many different stakeholders of the organization, non‐profit managers should develop and communicate a strategic quality credo.



Wilderom, C. and Joldersma, F. (1996), "The Netherlands in the twenty‐first century", International Journal of Public Sector Management, Vol. 9 No. 7, pp. 60-71.

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Copyright © 1996, MCB UP Limited

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