This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000002763. When citing the article, please cite: Stephen J. Grove, Mary C. LaForge, Patricia A. Knowles, Louis H. Stone, (1992), “Improving Sales Call Reporting for Better Management Decisions”, Journal of Business & Industrial Marketing, Vol. 7 Iss: 2, pp. 53 - 60.
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