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On becoming a culturally plural consumer

K. Sankaran (Department of Management, Strathclyde Business School, Glasgow, UK)
Catherine Demangeot (Department of Marketing, Strathclyde Business School, Glasgow, UK)

Journal of Consumer Marketing

ISSN: 0736-3761

Article publication date: 1 November 2011

Abstract

Purpose

This paper aims to examine consumption behavior to understand how individuals become culturally plural consumers through exploratory research conducted in one of the world's most urban multi‐cultural environments, the UAE. As a starting point consumption was deemed as “consummatory” in accord with Holbrook.

Design/methodology/approach

The data were collected through 20 interviews with UAE residents. This included men and women, ages ranging from 20s to 60s, representing 11 countries from five continents. Broadly a hermeneutic approach was followed in eliciting how culturally plural consumption behaviors emerged and interpreting how the process unfolded. The study examined multicultural habits pertaining to products or services chosen by the respondents. These covered food, cuisine, books, beverages, music, dance, clothes, TV and health treatments among others.

Findings

Patterns of consumption acts create a consumption behavior that may be described as extemporaneous, expedient and emergent. The nature of the consumption process depends on a host of triggers that includes culturally diverse predisposition of the consumer, multi‐cultural identities, social cues, contextual factors and individuals' proclivity towards experimentalism. Taken together it is found that the praxis of becoming a culturally plural consumer is a learning process that has an emergent quality.

Research limitations/implications

This study is exploratory and qualitative in nature with no firm conclusions.

Practical implications

In culturally plural markets consumers have to be approached with a fine brush. Many of the current taken‐for‐granted ideals of marketing will be questioned by the approach suggested in this paper. As Stewart aptly said, understanding of praxis “would allow for practical action, based on edifying philosophy”.

Originality/value

While Holbrook's idea of consummation is a metaphor for consumption that is well‐known, it is not adequately understood nor followed up with research. This inquiry into consumption praxis is a contribution to that end with significant implications for twenty‐first‐century marketing.

Keywords

Citation

Sankaran, K. and Demangeot, C. (2011), "On becoming a culturally plural consumer", Journal of Consumer Marketing, Vol. 28 No. 7, pp. 540-549. https://doi.org/10.1108/07363761111181536

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited