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“While stocks last!” Impact of framing on consumers' perception of sales promotions

Soo‐Jiuan Tan (Associate Professor in the Marketing Department, NUS Business School, National University of Singapore, Singapore)
Seow Hwang Chua (Associate Professor in the Marketing Department, NUS Business School, National University of Singapore, Singapore)

Journal of Consumer Marketing

ISSN: 0736-3761

Article publication date: 1 August 2004

Abstract

This paper investigates the impact of framing through the use of a vague scarcity restriction (“while stocks last”) on consumers' perception of promotional offers involving different claim formats (tensile price claim such as “save up to 60 percent” versus non‐tensile price claim such as “save 60 percent”) and different amount of price discounts. The findings show that framing the sales offer with such a vague scarcity restriction and using a tensile claims format improve the consumers' perceived informational value of the offer, only if exaggerated price discounts are involved. This study also confirms earlier studies' findings on the effects of exaggerated price discounts and tensile claims on consumers' perceived savings and information value of sales promotional offers. Managerial implications are discussed.

Keywords

Citation

Tan, S. and Hwang Chua, S. (2004), "“While stocks last!” Impact of framing on consumers' perception of sales promotions", Journal of Consumer Marketing, Vol. 21 No. 5, pp. 343-355. https://doi.org/10.1108/07363760410549168

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited