Presents a guide for development of certifiable quality management systems for the library and information sector. The project was supported by NORDINFO and was carried out in 1993‐94. Begins with an introduction to fundamental ISO 9000 philosophy, definitions and concepts. All 20 main points of ISO 9001 receive a thorough treatment with respect to the library and information sector. The staff members concerned describe experiences from two test sites (Norsk Hydro and Telecom Denmark‐Jutland Telephone Co.) and analyse the two reports. Describes the implementation of ISO 9000 in the library and information sector in practice in general terms. Describes four examples of typical library and information routines in detail, together with relevant quality requirements. Analyses the process of certification and reports the findings of an empirical survey in the Nordic countries. Aims at a general quality improvement of information services and products, and at developing new tools for quality improvement.
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