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Satisfaction with performance appraisal systems: A study of role perceptions

Jill Cook (Defence Science and Technology Laboratory, Salisbury, UK)
Alf Crossman (School of Management, University of Surrey, Guildford, UK)

Journal of Managerial Psychology

ISSN: 0268-3946

Article publication date: 1 July 2004



This study examines the inter‐relationship between a person's role as appraisee and/or appraiser in a performance appraisal system (PAS) and level of satisfaction expressed with the system. It builds on earlier US studies which found that being an appraiser and, therefore, also an appraisee increased a person's satisfaction level compared with those who were appraisees only. Data were gathered from 382 respondents to examine three aspects of organisational justice which are known to influence satisfaction with PASs. The results indicate no intrinsic difference in satisfaction level linked to role in administering a PAS and that the source of satisfaction and/or dissatisfaction with the PAS was not equally attributable to all aspects of organisational justice.



Cook, J. and Crossman, A. (2004), "Satisfaction with performance appraisal systems: A study of role perceptions", Journal of Managerial Psychology, Vol. 19 No. 5, pp. 526-541.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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