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Job satisfaction and employee performance of Lebanese banking staff

Alf Crossman (School of Management, University of Surrey, Guildford, UK)
Bassem Abou‐Zaki (Nestlé Middle East, Dubai, United Arab Emirates)

Journal of Managerial Psychology

ISSN: 0268-3946

Article publication date: 1 June 2003

27764

Abstract

This paper investigates the relationships between job satisfaction, individual job facets, socio‐demographic variables and job performance in the Lebanese commercial banking sector. The sample consists of 202 employees from nine commercial banks. The results indicate that job satisfaction is not independent in all job facets and that satisfaction with one facet might lead to satisfaction with another. Female employees were found to be less satisfied with all facets except pay. Those with lower educational qualifications were least satisfied. Self‐reported job performance was found to increase with tenure.

Keywords

Citation

Crossman, A. and Abou‐Zaki, B. (2003), "Job satisfaction and employee performance of Lebanese banking staff", Journal of Managerial Psychology, Vol. 18 No. 4, pp. 368-376. https://doi.org/10.1108/02683940310473118

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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