Putting the stress back into role stress: improving the measurement of role conflict and role ambiguity

Marc Siegall (College of Business, California State University, Chico, California, USA)

Journal of Managerial Psychology

ISSN: 0268-3946

Publication date: 1 August 2000


Traditional measures of role conflict and role ambiguity assess the frequency with which a person experiences issues with role expectations. The cognitive model of stress developed by Lazarus and Folkman in 1984 emphasizes that a potentially stressful episode does not actually create distress unless it is appraised as threatening. This study takes the first step towards integrating these two approaches, by adding threat appraisals to the traditional measures of conflict and ambiguity. Surveys were distributed to all employees of an electronics/software firm, measuring role stress, physical and psychological strain, several work related attitudes, and withdrawal behaviors. The new measure of role conflict was more predictive of the strain outcomes than was the traditional measure of role conflict, and in general shows promise as a better way of measuring role stress.



Siegall, M. (2000), "Putting the stress back into role stress: improving the measurement of role conflict and role ambiguity", Journal of Managerial Psychology, Vol. 15 No. 5, pp. 427-435. https://doi.org/10.1108/02683940010337176




Copyright © 2000, MCB UP Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you think you should have access to this content, click the button to contact our support team.