Reliability and quality interface

Abstract

The quality performance of a firm is often assessed by the reliability of the firm’s equipment or machinery. Yet, reliability has not received the same attention as quality. Several organizations today function effectively because the machinery which provides the “system of operation” is highly dependable and reliable. In this paper, we develop a framework that establishes the link between quality, reliability, and maintainability. The aim of this framework is to get corporate attention to focus on reliability issues and also, to establish the link between reliability, company’s bottom line, and corporate survival. A greater focus on “total reliability management (TRM)” will help firms to improve their productivity and efficiency while reducing cost and increasing their competitiveness.

Citation

Madu, C.N. (1999), "Reliability and quality interface", International Journal of Quality & Reliability Management, Vol. 16 No. 7, pp. 691-698. https://doi.org/10.1108/02656719910286198