Total quality management and information technologies: an exploration of the issues

Abstract

Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number of dimensions of TQM including customer and supplier relationships, workforce management, process flow management and quality data and reporting. Issues concerning the impact that IT is having on these TQM dimensions are highlighted and future potential issues are raised.

Citation

Dewhurst, F., Martínez Lorente, A.R. and Dale, B.G. (1999), "Total quality management and information technologies: an exploration of the issues", International Journal of Quality & Reliability Management, Vol. 16 No. 4, pp. 392-406. https://doi.org/10.1108/02656719910249333