Total quality management and information technologies: an exploration of the issues
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 June 1999
Abstract
Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number of dimensions of TQM including customer and supplier relationships, workforce management, process flow management and quality data and reporting. Issues concerning the impact that IT is having on these TQM dimensions are highlighted and future potential issues are raised.
Keywords
Citation
Dewhurst, F., Martínez Lorente, A.R. and Dale, B.G. (1999), "Total quality management and information technologies: an exploration of the issues", International Journal of Quality & Reliability Management, Vol. 16 No. 4, pp. 392-406. https://doi.org/10.1108/02656719910249333
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited