Self‐assessment practices in Europe and Australia
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 April 1999
Abstract
Based on two quality management self‐assessment survey projects conducted in Europe and Australia, the authors compare practices in these parts of the world. The main questions addressed are: why do organisations use self‐assessment?, how do they implement self‐assessment?, and what are the benefits which they obtain from it? Findings suggest companies in both regions differ slightly in how they implement self‐assessment. Both internal and external factors driving self‐assessment are identified, although in the case of Australia there are two different internal factors. One is related to rejuvenating flagging interest in TQM. Several approaches to self‐assessment are also identified including: assessor driven, management driven, employee driven and tools and techniques driven. Some variations between the two samples were identified here. Analysis of the links between success with self‐assessment and methods used suggested that a management driven approach which may be combined with a quality maturity matrix tended to work best.
Keywords
Citation
van der Wiele, T. and Brown, A. (1999), "Self‐assessment practices in Europe and Australia", International Journal of Quality & Reliability Management, Vol. 16 No. 3, pp. 238-252. https://doi.org/10.1108/02656719910223737
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited