A quality performance management system for industrial construction engineering projects

T. Hillman Willis (Department of Management and Marketing, Louisiana Tech University, Ruston, Louisiana, USA)
William D. Willis (S & B Engineers and Constructors Ltd, Houston, Texas, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 December 1996


Engineering consulting firms involved in the design and construction of large‐scale industrial plants attempt to find flaws as early as possible in the design process to avoid more costly deviation corrections later on, particularly during and after construction. Deviation corrections can be reduced by pursuing more diligent quality prevention and appraisal efforts. Quality performance management system (QPMS) is a cost evaluation programme designed to measure the prevention and appraisal effort and its impact on deviation corrections. Examines this system and details the quality improvement results for a multi‐million dollar chemical plant project. Approximately 12 per cent of the total cost of design and construction was attributed to quality costs, a majority of which was categorized as various prevention and appraisal activities. Describes overall cost reductions and other benefits of QPMS.



Hillman Willis, T. and Willis, W. (1996), "A quality performance management system for industrial construction engineering projects", International Journal of Quality & Reliability Management, Vol. 13 No. 9, pp. 38-48. https://doi.org/10.1108/02656719610150605

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Copyright © 1996, MCB UP Limited

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