Process Goal Charts for Quality Improvement Programmes
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 March 1994
Abstract
Total quality management programmes emphasizing continuous improvement have become increasingly popular as companies perceive the importance of quality in maintaining or enhancing their competitive position. Although improvement programmes are extremely valuable, they do not eliminate the need for control. Unfortunately, companies striving for quality improvement may de‐emphasize, or even abandon, the use of process control charts, believing that process control cannot be applied during periods of change. There is a need for a procedure formally linking the methodology of statistical process control – which assumes process stability – to the management of quality improvement programmes – which assumes constant positive change. Provides a procedure to develop and use process goal charts. The procedure uses a straightforward adaptation of the standard process control chart methodology to support and control the planned change of a continuous improvement programme. The procedure is illustrated with a simple example and possible extensions of the procedure are suggested.
Keywords
Citation
White, E.M., Kaighobadi, M. and Wharton, T.J. (1994), "Process Goal Charts for Quality Improvement Programmes", International Journal of Quality & Reliability Management, Vol. 11 No. 2, pp. 26-40. https://doi.org/10.1108/02656719410051661
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited