Using Quality Measurements: Practice, Problems and Possibilities

Abstract

Quality measurements and techniques ‐ for example SPC ‐ can play an important role in achieving high levels of quality. However, in practice, the methods sometimes fail to deliver the expected benefits, for a variety of human and organizational reasons. Draws on three case studies to explore some of these practical problems. Concludes by making a number of suggestions for improving the effectiveness of quality measurements in organizations.

Citation

Wood, M. and Preece, D. (1992), "Using Quality Measurements: Practice, Problems and Possibilities", International Journal of Quality & Reliability Management, Vol. 9 No. 7. https://doi.org/10.1108/02656719210020423