Problems of Quality Management in the Professional Services

Abstract

The management of professional organizations, such as management consultancies, audit companies, legal firms, training, educational and research institutes, automation consultancies, organizations in health care, and professional staff departments in organizations, can encounter several problems when it wants to organize the quality management of the professional services better and more systematically. Distinguishes four problems and discusses (1) determining quality norms; (2) developing a quality management methodology which fits the specific character of the professional organization; (3) demonstrating quality; (4) developing organizational quality management next to the individual professional quality management which usually already exists. Discusses the concepts of quality management, professional services, quality and professional quality. Works out the four quality management problems and suggests solutions.

Citation

Ritsema van Eck‐van Peet, H.P., Broekhuis, M. and Gruisen, M.J.J. (1992), "Problems of Quality Management in the Professional Services", International Journal of Quality & Reliability Management, Vol. 9 No. 7. https://doi.org/10.1108/02656719210020405