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Managing the Process of Cultural Change

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 May 1991



Very few Australian organisations have been able to effectively integrate and sustain the principles of quality management. A number of factors have contributed to this situation but by far the most significant has been the disinterest exhibited in the relevance of organisational culture; especially as this is shaped by existing and imminent technologies. The steps that can and should be taken prior to embarking upon the strategic implementation of cultural change are explored and means of identifying and evaluating the key cultural dimensions and diagnosing specific factors that might impede the pace and scale of cultural transformation are proposed. Implementing a “quality‐appreciative” culture ultimately requires the remodelling of each cultural attribute. Thus an intimate understanding of culture is an imperative for those organisations wishing to make the transition to quality a natural and lasting reality.



Hames, R.D. (1991), "Managing the Process of Cultural Change", International Journal of Quality & Reliability Management, Vol. 8 No. 5.




Copyright © 1991, MCB UP Limited

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