From Quality Circles to Total Quality
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 April 1991
Abstract
Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line? Should quality circles be discontinued? Are they a means of zeroing in on total quality and, if so, how can the circles become fully integrated and contribute to instituting total quality? These issues are examined.
Keywords
Citation
Chevalier, F. (1991), "From Quality Circles to Total Quality", International Journal of Quality & Reliability Management, Vol. 8 No. 4. https://doi.org/10.1108/02656719110006349
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited