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Vendor Evaluation Criteria and Perceived Organisational Performance: A Comparison of American and Japanese Firms

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 June 1990

Abstract

Important evaluation criteria as they are perceived by quality managers in American and US‐based Japanese firms are examined. For this study, three different groups of companies contained within four industries were considered. They included American firms using a traditional approach to manufacturing management, Japanese firms operating in the United States, and American firms attempting a Japanese approach to manufacturing management. This study identified price, on‐time delivery, and the supplier′s product quality as the three major criteria for evaluating vendors. The attitudes of quality managers concerning the importance of these variables were counter to the impressions portrayed in the academic and managerial press. Also differing from the literature was how much the managers in these different types of firms linked the evaluation criteria and overall organisational performance.

Keywords

Citation

Ebrahimpour, M. and Mangiameli, P.M. (1990), "Vendor Evaluation Criteria and Perceived Organisational Performance: A Comparison of American and Japanese Firms", International Journal of Quality & Reliability Management, Vol. 7 No. 6. https://doi.org/10.1108/02656719010136869

Publisher

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MCB UP Ltd

Copyright © 1990, MCB UP Limited