The status of total quality management (TQM) in Ghana: A comparison with selected quality awards winners from Turkey
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 31 August 2012
Abstract
Purpose
The purpose of this paper is to determine the extent of implementation of quality management in Ghana.
Design/methodology/approach
After thoroughly reviewing and reading available literatures in the field of interest, semi‐structured interview questions were prepared. Semi‐structured interview was opted for, in order to obtain in‐depth responses from the respondents. To cater for inter‐lingual differences and inconsistencies, a double translation of the completed interview questions was necessary.
Findings
It was revealed that awareness of quality management is relatively high among the Ghanaian multinational firms that have some degree of expatriate management and they performed fairly well. However, they still trail their international counterparts with similar top management commitment and resource base. On the other hand, the study revealed a low degree of quality awareness among firms owned and managed solely by Ghanaians and their performance, with the exception of long‐established and well‐resourced government enterprises, was poor.
Originality/value
The paper describes an exploratory study. The finding is that quality management practiced by Ghanaian firms (both multinationals and indigenous) is not a total approach and hence the conclusion is that total quality management, by implication, is not yet being practised in Ghana.
Keywords
Citation
Osei Mensah, J., Copuroglu, G. and Appiah Fening, F. (2012), "The status of total quality management (TQM) in Ghana: A comparison with selected quality awards winners from Turkey", International Journal of Quality & Reliability Management, Vol. 29 No. 8, pp. 851-871. https://doi.org/10.1108/02656711211270333
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited