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Main quality programs characteristics in large size Brazilian companies

Silvia Helena Boarin Pinto (University of São Paulo, São Paulo, Brazil)
Marly Monteiro de Carvalho (University of São Paulo, São Paulo, Brazil)
Linda Lee Ho (University of São Paulo, São Paulo, Brazil)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 14 March 2008




The purpose of this paper is to identify the relationships as to complementarities and redundancies of the main quality programs in large Brazilian companies by a comparative and critical analysis of their implementation in those companies.


In the paper the survey methodology was utilized. The data collection was done from “Ranking Valor 1000” list, which comprises the 1,000 largest Brazilian companies; the assumption was that in these companies the embryos of the emerging models in quality management were to be found. The data collected from questionnaires were analyzed through statistical methods.


The findings showed that the large organizations in Brazil have been investing in quality programs.

Research limitations/implications

This paper presents the limitations which are inherent to the research method applied, that is, the results should not be generalized because the collected data are not originated in a probabilistic sample.

Practical implications

The paper shows that the companies where the Six Sigma program was implemented are those with the strongest tradition in the market; the companies that most invested in quality by adopting these programs were successful according to the quality performance indicators as well as concerning the return on investment; and the main causes of failure in the quality programs analyzed in this study were shortage of financial resources for the proper implementation of the programs and the fragile support given by the company management.


This paper may prove to be significantly helpful to a better and deeper understanding of the factors influencing the quality programs adopted by Brazilian companies.



Helena Boarin Pinto, S., Monteiro de Carvalho, M. and Lee Ho, L. (2008), "Main quality programs characteristics in large size Brazilian companies", International Journal of Quality & Reliability Management, Vol. 25 No. 3, pp. 276-291.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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