Measuring information quality in the order fulfilment process
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 29 May 2007
Abstract
Purpose
The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.
Design/methodology/approach
Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale development are based on a survey of the most important suppliers of 136 Swedish companies.
Findings
The paper finds that information quality can be measured with variables as in time, accurate, convenient to access and reliable. The scales were found to possess unidimensionality, validity and reliability.
Research limitations/implications
The implications of this paper are mainly theoretical, providing a foundation for further empirical research.
Practical implications
Even though established customer‐supplier relations were studied, information quality deficiencies were found on all variables. This is an indication of improvement possibilities.
Originality/value
There is a lack of research on measuring the information quality construct, which might be the reason for little empirical research on the impact of information quality on logistics performance.
Keywords
Citation
Forslund, H. (2007), "Measuring information quality in the order fulfilment process", International Journal of Quality & Reliability Management, Vol. 24 No. 5, pp. 515-524. https://doi.org/10.1108/02656710710748376
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited