Managing knowledge contributed by ISO 9001:2000
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 December 2005
Abstract
Purpose
This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes.
Design/methodology/approach
This study proposes an intact process model that integrates ISO 9001:2000 processes in order to exploit critical knowledge within an organization. A Delphi approach is designed and used to identify activities within this process model, which will facilitate knowledge flow practices. In addition, a knowledge management conceptual framework which integrated ISO 9000 processes, quality information system and infrastructure is proposed. Empirical research, involving a case study with thematic analysis, is presented to discuss the proposed framework.
Findings
This paper identifies the most important activities within ISO 9001:2000 processes which can facilitate knowledge flow. Meanwhile, a comprehensive ISO 9000 process‐based knowledge management system architecture which is derived from the in‐depth interview and the qualitative analyses will be proposed.
Research limitations/implications
This study is limited in its research methodology. This case study is considered as only one empirical illustration of many other possible implementation processes. It is not assumed that this company is a paradigm or that its specific situation is applicable to all other business enterprises.
Originality/value
This architecture offers an initial model for an organization that wants to facilitate knowledge flows according to the prevailing ISO 9001:2000 guidelines and processes, and further proceed with its knowledge management system implementation to encourage the management of corporate knowledge and effectively enhance the firm's competitiveness.
Keywords
Citation
Lin, C. and Wu, C. (2005), "Managing knowledge contributed by ISO 9001:2000", International Journal of Quality & Reliability Management, Vol. 22 No. 9, pp. 968-985. https://doi.org/10.1108/02656710510625239
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited