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Enhancing educational learning through some TQM principles

Satish Mehra (Fogelman College of Business and Economics, The University of Memphis, Memphis, Tennessee, USA, and)
Munsung Rhee (Department of Business Administration, Uiduk University, Seoul, Korea)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 October 2004



Cooperative learning process has been suggested by few researchers as a tool to enhance classroom learning, however, implementation of cooperative learning process in education has not been addressed in the previous studies. This paper, drawing a parallel between cooperative learning and total quality management (TQM), proposes the use of specific TQM principles to enhance the learning process. Through developing an instrument based on quality elements, the authors propose that adopting principles of teamwork and empowerment can enhance classroom learning. Additionally, based on a pilot study, specific guidelines are suggested for faculty interested in adopting similar concepts for increased classroom learning and future research into this area.



Mehra, S. and Rhee, M. (2004), "Enhancing educational learning through some TQM principles", International Journal of Quality & Reliability Management, Vol. 21 No. 8, pp. 801-816.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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