To read the full version of this content please select one of the options below:

An analytical method for maintenance outsourcing service selection

Massimo Bertolini (Dipartimento di Ingegneria Industriale, Università degli Studi di Parma, Parma, Italy)
Maurizio Bevilacqua (Dipartimento di Ingegneria delle Costruzioni Meccaniche, Nucleari, Aereonautiche e di Metallurgia, Università degli Studi di Bologna, Forli, Italy)
Marcello Braglia (Dipartimento di Ingegneria Meccanica, Nucleare e della Produzione, Università di Pisa, Pisa, Italy)
Marco Frosolini (Dipartimento di Ingegneria Meccanica, Nucleare e della Produzione, Università di Pisa, Pisa, Italy)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 September 2004

Abstract

In this paper an experience dealing with the analysis of maintenance outsourcing by means of multi‐criteria decision methods (MCDM) is reported. In particular, the analytic hierarchy process technique (AHP) is used as a managerial decision support system to select the best alternative between different outsourcing contracts in terms of maintenance services. The proposed methodology has been tested on an industrial case study dealing with an important italian brickwork. This application shows how the AHP is able to support the choice of the correct level of the maintenance activities outsourcing. In particular, the hierarchic decisional structure developed represents an instrument able to give a well balanced synthesis of several different factors that must be taken into account during this type of decision problem.

Keywords

Citation

Bertolini, M., Bevilacqua, M., Braglia, M. and Frosolini, M. (2004), "An analytical method for maintenance outsourcing service selection", International Journal of Quality & Reliability Management, Vol. 21 No. 7, pp. 772-788. https://doi.org/10.1108/02656710410549118

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited