A proposed model of TQM implementation based on an empirical study of Malaysian industry
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 April 2001
Abstract
This paper is based on an empirical study of TQM implementation in the Malaysian industrial context. The main focus of the study was to identify quality factors for effective TQM implementation, which are critical for TQM to flourish in Malaysian industries, and to understand the dynamics of TQM implementation in a Malaysian context. The paper presents the outcomes from this research in the form of an implementation framework, constructed through the use of practical guidelines, the key steps of which have been validated and supported empirically.
Keywords
Citation
Thiagaragan, T., Zairi, M. and Dale, B.G. (2001), "A proposed model of TQM implementation based on an empirical study of Malaysian industry", International Journal of Quality & Reliability Management, Vol. 18 No. 3, pp. 289-306. https://doi.org/10.1108/02656710110383539
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited