Argues, with evidence from a number of related studies, that in order to effectively manage quality in the construction project environment, firms need two things. First, externally orientated, flexible, quality improvement systems are required. Second, firms need a targeted approach to investing in key stable relationships in the supply network of which they are a part.
Barrett, P. (2000), "Systems and relationships for construction quality", International Journal of Quality & Reliability Management, Vol. 17 No. 4/5, pp. 377-392. https://doi.org/10.1108/02656710010298409
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