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The problem of time in financial services business markets: a conceptual approach

Edmund Stanley (Services Business Markets Research Centre, Harrow Business School, University of Westminster, UK)
Katherine Tyler (Services Business Markets Research Centre, Harrow Business School, University of Westminster, UK)

International Journal of Bank Marketing

ISSN: 0265-2323

Article publication date: 1 September 2002

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Abstract

This paper presents a conceptual analysis of time within a business‐to‐business financial services context. No study has attempted to do this in the financial services sector. We discuss the methodological debate, literature on temporality and multi‐disciplinary conceptualisations of time. Time as it operates in business relationships is also considered. We analyse effect and problems of the present, past and future in business relationships, and evaluate how these critical temporal junctures affect exchange, relationship development, and the internal and external effectiveness of companies. The paper concludes with a discussion of the resolution of the conflicts which arise out of different temporal perceptions and needs, an examination of those conflicts, and managerial applications for effective management of the alignment of time between interacting organisations.

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Citation

Stanley, E. and Tyler, K. (2002), "The problem of time in financial services business markets: a conceptual approach", International Journal of Bank Marketing, Vol. 20 No. 5, pp. 227-241. https://doi.org/10.1108/02652320210437670

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MCB UP Ltd

Copyright © 2002, MCB UP Limited