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An XML‐based real‐time quality measurement scheme

H.C.W. Lau (Associate Professor in the Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong)
F.T.S. Chan (Associate Professor in the Department of Industrial and Manufacturing Systems Engineering, The Hong Kong University, Hong Kong)
Richard Fung (Associate Professor in the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong)
Christina W.Y. Wong (Research Associate in the Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 August 2004

Abstract

Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi‐dimensional analysis using an online analytical processing (OLAP) approach. In addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.

Keywords

Citation

Lau, H.C.W., Chan, F.T.S., Fung, R. and Wong, C.W.Y. (2004), "An XML‐based real‐time quality measurement scheme", Industrial Management & Data Systems, Vol. 104 No. 6, pp. 505-512. https://doi.org/10.1108/02635570410543807

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited