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Propagation of an alternative enterprise service application adoption model

Richard Fulford (Lecturerb at the We‐B Centre, School of Management Information Systems, Edith Cowan University, Joondalup, Australia)
Peter E.D. Love (Professor, at the We‐B Centre, School of Management Information Systems, Edith Cowan University, Joondalup, Australia)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 August 2004

Abstract

The much‐heralded provision of enterprise resource planning (ERP) and customer relationship management (CRM) applications via hosting houses has been deemed to have failed. Many investigations have taken place, most of which have analysed the failure from the customer perspective, trying to understand why the end‐user did not endorse the application service provision (ASP) model. This paper examines the ASP value chain and identifies the winners and risk takers within it. The supply side of ASPs is analysed and an alternative model for ASP adoption propagated.

Keywords

Citation

Fulford, R. and Love, P.E.D. (2004), "Propagation of an alternative enterprise service application adoption model", Industrial Management & Data Systems, Vol. 104 No. 6, pp. 450-456. https://doi.org/10.1108/02635570410543762

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited