Is the quality of health care changing?: GPs’ views
Abstract
Examines the debate on quality in health care in light of GP fundholding and the Patients’ Charter. Focuses on the development of quality issues in General Practice by carrying out research based on two stages: first, an exploratory stage aimed at the understanding of key issues; and second, a questionnaire made up primarily of attitude elements drawn from stage one. Concludes that, in the changing political and public environment, GPs are facing the challenges of managing service quality.
Keywords
Citation
Hogarth‐Scott, S. and Wright, G. (1996), "Is the quality of health care changing?: GPs’ views", Marketing Intelligence & Planning, Vol. 14 No. 1, pp. 45-51. https://doi.org/10.1108/02634509610106232
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited