The role of market orientation on company performance through the development of sustainable competitive advantage: the Inditex‐Zara case

Abstract

This paper has been developed as a part of research seeking to verify the effects of organisational culture in general, and market orientation in particular, on the behaviour and results of managerial organisations. The difference with other existing work on the same subject is that this work uses the case method to bring managerial reality into closer contact with the university environment. This report contains the first of the case studies carried out in the context of this research, and examines Zara, a strategic unit in the Inditex group, which is shown to be a paradigmatic example of the development of market orientation in a company, as a basis for the company’s performance and competitive advantages.

Citation

Mazaira, A., González, E. and Avendaño, R. (2003), "The role of market orientation on company performance through the development of sustainable competitive advantage: the Inditex‐Zara case", Marketing Intelligence & Planning, Vol. 21 No. 4, pp. 220-229. https://doi.org/10.1108/02634500310480103