Keep asking the customer: Dagbladet Børsen increase customer loyalty through relationship marketing
Article publication date: 1 September 2004
Writing nearly 20 years ago, Robert Heller emphasized marketing’s focus on the constant and systematic study of what products a company should be offering, when and at what price. Marketing, said Heller, is the part of the company that should always be asking “What business are we in?” In recent years this focus has widened to include attracting and retaining business and managing a range of internal and external relationships.
(2004), "Keep asking the customer: Dagbladet Børsen increase customer loyalty through relationship marketing", Strategic Direction, Vol. 20 No. 9, pp. 24-26. https://doi.org/10.1108/02580540410556447
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