In developing CI capability, organisations need to move to a level of development in which strategic goals are communicated and deployed and where improvement activity is guided by a process of monitoring and measurement against these strategic objectives. Policy deployment of this kind is more prevalent in Japanese examples and in a handful of cases in Western firms. Implementing it poses significant challenges and requires a different and additional toolkit of enabling resources. This paper reports on the experience of policy deployment in Japan and in Western enterprises and explores some of the implementation issues raised.
Bessant, J. and Francis, D. (1999), "Developing strategic continuous improvement capability", International Journal of Operations & Production Management, Vol. 19 No. 11, pp. 1106-1119. https://doi.org/10.1108/01443579910291032
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