Making Best Use of Performance Measures and Information
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 September 1994
Abstract
Managing a complex, boundary‐spanning function to maximize its contribution to the firm can be a challenging task. This research is concerned with providing management with increased understanding of the effects of different ways of managing a function, especially a significant boundary‐spanning operation. Conducted in the context of a procurement function, through a laboratory experiment, explores the impact of performance measures, interaction with other internal organizations and access to information about external events on an individual′s decision making and “comfort level”. Results indicate that the performance measurement system determines an individual′s decision‐making performance. The broader, more effectiveness‐oriented measures also tend to make the individuals more confident and satisfied with their operating environment and decisions. The availability of interaction with other internal organizations and the access to information about external events impact on an individual′s decisions but have relatively little effect on his/her comfort level.
Keywords
Citation
Dumond, E.J. (1994), "Making Best Use of Performance Measures and Information", International Journal of Operations & Production Management, Vol. 14 No. 9, pp. 16-31. https://doi.org/10.1108/01443579410066712
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited