Although research attention has been given to the modelling process for simultaneous demand‐output management in manufacturing systems, little interest has been demonstrated in service organisations despite the fact that such organisations face unique conditions that further complicate the demand‐output management issue. In response to this lack of emphasis, we review the relevant research from both marketing and operations management and present a cost‐effectiveness model for balancing demand and service output.
Showalter, M. and Dennis White, J. (1991), "An Integrated Model for Demand‐Output Management in Service Organisations: Implications for Future Research", International Journal of Operations & Production Management, Vol. 11 No. 1, pp. 51-67. https://doi.org/10.1108/01443579110139660Download as .RIS
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