Critical success factors in UK budget hotel operations

Bob Brotherton (School of Food, Consumer, Tourism and Hospitality Management, Manchester Metropolitan University, Hollings Faculty, Manchester, UK)

International Journal of Operations & Production Management

ISSN: 0144-3577

Publication date: 1 September 2004


This study explores the nature of critical success factors (CSFs) in UK budget hotel operations through a questionnaire survey designed to ascertain the relevance and importance of a range of factors referred to as critical in the extant academic and trade literature. From a usable sample of 239 questionnaires the results show that budget hotel unit managers from the leading brands largely agree with the criticality of the factors stated in the literature, this being verified via the independent t‐test and reliability analysis results that show most of the CSFs to be highly statistically significant (p<0.001) and the set of CSF items to be consistent (α=0.9360). The data analysis, via principal components analysis, also facilitates the creation of a parsimonious model that identifies two dimensions and five CSFs as being the “most critical”.



Brotherton, B. (2004), "Critical success factors in UK budget hotel operations", International Journal of Operations & Production Management, Vol. 24 No. 9, pp. 944-969.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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