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Implementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms

Joseph R. Muscatello (Infiniti Systems Group, Brecksville, Ohio, USA)
Michael H. Small (Department of Management, University of the West Indies, Bridgetown, Barbados)
Injazz J. Chen (Department of Operations Management and Business Statistics, College of Business Administration, Cleveland State University, Cleveland, Ohio, USA)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 August 2003

12737

Abstract

Enterprise resource planning systems, if implemented successfully, can bestow impressive strategic, operational and information‐related benefits to adopting firms. A failed implementation can often spell financial doom. Currently, most of the information about the failures and successes are based on reports on implementations in large manufacturing and service organizations. But enterprise resource planning vendors are now steadily turning their marketing sights on small and medium‐sized manufacturers. The time is ripe for researchers to gather, analyze and disseminate information that will help these firms to implement their projects successfully. This research adopts a multiple case study approach to investigate the implementation process in small and midsize manufacturing firms in the US. The research focuses on implementation activities that foster successful installations and are developed using information gleaned from our field studies of four projects. Avenues for future research are also suggested.

Keywords

Citation

Muscatello, J.R., Small, M.H. and Chen, I.J. (2003), "Implementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms", International Journal of Operations & Production Management, Vol. 23 No. 8, pp. 850-871. https://doi.org/10.1108/01443570310486329

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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